{"id":293,"date":"2022-11-29T06:52:09","date_gmt":"2022-11-29T06:52:09","guid":{"rendered":"https:\/\/kliinikum.ee\/ho\/?post_type=uudised&#038;p=293"},"modified":"2022-12-16T09:53:12","modified_gmt":"2022-12-16T09:53:12","slug":"kliinikumi-patsientide-tagasiside-andmise-voimalused-taienesid-2","status":"publish","type":"uudised","link":"https:\/\/www.kliinikum.ee\/ho\/uudised\/kliinikumi-patsientide-tagasiside-andmise-voimalused-taienesid-2\/","title":{"rendered":"Kliinikumi patsientide tagasiside andmise v\u00f5imalused t\u00e4ienesid"},"content":{"rendered":"\n<p>Tartu \u00dclikooli Kliinikum t\u00e4iendas olemasolevat tagasisides\u00fcsteemi, mille tulemusel saavad patsiendid anda tagasisidet oma vastuv\u00f5tu kohta selle toimumise j\u00e4rgselt.<\/p>\n\n\n\n<p><strong>Kliinikumi juhatuse liikme, \u00f5enduse ja patsiendikogemuse juhi Ilona Pastaruse<\/strong>&nbsp;s\u00f5nul on tagasisidev\u00f5imaluste laiendamine oluline, et saada vahetu tagasiside selle kohta, kuidas kliinikumi patsiendid tervishoiuteenust hindavad, ent ka selle kohta, mida patsiendid lisaks vajavad. \u201eNii alustasimegi oktoobris kliinikumi patsientidelt vahetu tagasiside k\u00fcsimist soovitusindeksi meetodil. Soovitusindeksi meetod aitab m\u00f5ista, kui edukad oleme oma tegevustes praegu ning prognoosida tulevikku meie patsientide ootustest ja kogemustest l\u00e4htuvalt. Samuti v\u00f5imaldab pidev tagasiside patsientidelt saadud info p\u00f5hjal teha vajadusel jooksvalt muudatusi,\u201c selgitas \u00f5enduse ja patsiendikogemuse juht.<\/p>\n\n\n\n<div class=\"wp-block-uagb-image uagb-block-888011b2 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"https:\/\/kliinikum.ee\/ho\/wp-content\/uploads\/2022\/11\/kliinikum_cta-1024x811.png \" src=\"https:\/\/kliinikum.ee\/ho\/wp-content\/uploads\/2022\/11\/kliinikum_cta-1024x811.png\" alt=\"\" class=\"uag-image-33\" width=\"1024\" height=\"811\" title=\"\" loading=\"lazy\"\/><\/figure><\/div>\n\n\n\n<p>Tagasiside kogumist alustati esialgu nelja kliiniku \u2013 naistekliinik, meestekliinik, lastekliinik, k\u00f5rvakliinik \u2013 ambulatoorsete osakondade patsientidelt. J\u00e4rk-j\u00e4rgult on eesm\u00e4rk laiendada tagasiside k\u00fcsimine k\u00f5ikidele kliinikumi patsientidele.<\/p>\n\n\n\n<p>\u201eKliinikumis ambulatoorsel vastuv\u00f5tul k\u00e4inud patsient saab p\u00e4rast visiiti e-kirja, milles tal palutakse jagada oma kogemust k\u00fclastuse kohta ning anda hinnang tervishoiuteenuse pakkuja soovitamise kohta s\u00f5brale v\u00f5i l\u00e4hedasele. Vastuseid anal\u00fc\u00fcsib kliinikumi patsienditeenistus koos osakondade vastutavate t\u00f6\u00f6tajatega arenduste ning parendustegevuste kavandamiseks,\u201c tutvustas kliinikumi&nbsp;<strong>klienditeenindusjuht Gaida M\u00e4ndmets<\/strong>. Ta lisas, et on t\u00e4nulik k\u00f5ikidele patsientidele, kes vastused juba teele pannud on. <\/p>\n\n\n\n<p>Lisaks soovitusindeksi meetodil tagasiside andmisele ambulatoorsete vastuv\u00f5ttude kohta, on k\u00f5igil kliinikumi patsientidel, nende esindajatel v\u00f5i omastel ja kliinikumi k\u00fclastajatel v\u00f5imalik anda tagasisidet&nbsp;<a href=\"https:\/\/www.kliinikum.ee\/patsiendile\/tagasiside\/\">kliinikumi kodulehel<\/a>.<\/p>\n\n\n\n<p>Lisainfo<br>Gaida M\u00e4ndmets, klienditeenindusjuht<br><a href=\"mailto:Gaida.Mandmets@kliinikum.ee\">Gaida.Mandmets@kliinikum.ee<\/a><\/p>\n\n\n\n<p>Teate edastas<br>Helen Kaju, kommunikatsiooniteenistus<br><a href=\"mailto:Helen.Kaju@kliinikum.ee\">Helen.Kaju@kliinikum.ee<\/a><br>Tel: 5331 9423<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kliinikumi juhatuse liikme, \u00f5enduse ja patsiendikogemuse juhi Ilona Pastaruse<\/p>\n","protected":false},"featured_media":29,"template":"","categories":[],"tags":[],"class_list":["post-293","uudised","type-uudised","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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